Receiving a damaged package or discovering an item is missing can be frustrating. At OrientDig, we are committed to resolving such issues promptly and fairly. We have established a clear, step-by-step claims process designed to protect your purchases and ensure a satisfactory outcome.
The OrientDig Parcel Protection Promise
When you shop with OrientDig, your delivery is covered by our Parcel Protection Promise. This means that in the event of verified damage or loss during the shipping process for which we are responsible, we will guide you through the claims procedure to secure either a replacement, a reshipment, or a refund.
Step-by-Step Guide to Filing a Claim
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Report the Issue Immediately:7 calendar daysSupport Portal
- Gather Required Documentation:
- Your order number and tracking ID.
- Clear photographs showing:
- The exterior shipping box with all visible damage.
- The internal packaging and the damaged item itself from multiple angles.
- For missing items, a photo of the opened package showing its contents.
- Submit Your Claim:
- Claim Review & Follow-Up:24-48 business hours. We may request additional information if needed.
- Resolution:refund documentation
- Gather Required Documentation:
Pro Tips for a Smooth Process
- Inspect Upon Delivery:
- Unbox Carefully:
- Be Detailed:
- Unbox Carefully:
Our Commitment: Responsive Follow-Up Assistance
At OrientDig, we don't just process claims—we provide responsive follow-up assistance. You will receive timely updates on your case status, and a dedicated support agent will be available to answer any questions throughout the process. Our goal is to turn a stressful situation into a demonstration of our reliable customer care.
We value your trust and are constantly working to improve our logistics and support systems to minimize these occurrences. Thank you for choosing OrientDig.